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英语导游证考试面试导游规范服务知识

Did you have a good()to Europ?

A、trip

B、tour


参考答案：A

If you travel in a foreign country, a tour ________ may save you a lot of trouble.

A.director

B.guide

C.helper

D.assistant


参考答案：B

When are the visitors excepted to ask questions?

A During the lunch hour .

B. After the welcome speech .

C. Before the tour of the labs.


正确答案：A

阅读理解EVENTS (赛事)Bicycle tour and race

A bike tour and race will be held on August 26 and 27 (Sat, & Sun.).At 5:30 a.m.the riders will leave Tian’ anmen square and ride the first 35 kilometers as a training leg.Then the next 55 kilometer leg, from Yanjiao to Jixian, will be the first competitive part of the tour.The riders and their bikes will then be taken from Jixian to Changli.

The second racing leg of the tour will be from Changli to the seaside of Nandaihe, covering a distance of 20 kilometers.Saturday night includes the stay at Nandaihe and supper.Sunday morning is free for play at the seaside.At noon all the people and their bikes will be taken back to Beijing.

Cost: 200 Yuan

Telephone: 4675027

Brazilian footballers

The Brazilian Football Club will play Beijing Guo’an Team at the Workers Stadium on August 26.The club has four national team players.Also coming is 1994 US Would Cup star Romario who has promised to play for at least 45 minutes.

Ticket prices: 60, 100, 150 Yuan

Time/Date: 4:30 pm.August 26 (Sat.)

Telephone: 5012372

Rock-climbing

The Third National Rock Climbing Competition will be held on August 26-27 at the Huairou Mountain-climbing Training Base.More than 10 teams from Beijing.Wuhan, Dalian, Jilin and other places will take part in it.A Japanese team will give an exhibition climbing.Free for spectators (观众).

Take a long-distance bus from Dongzhimen to Huairou.

Time/Date: 9-12 a.m., August 26 and 27

Telephone: 7143177, 7144850, Wang Zhenghua

11.The main purpose of announcing the above events is to give information about ().

A.visiting teams

B.famous players

C.things to do for the weekend

D.prices to pay for the sports events

12.If you take part in the bike tour, you will ride for() .

A.35 kilometers

B.55 kilometers

C.75 kilometers

D.110 kilometers

13.The underlined word “leg” in “Bicycle tour and race” probably means() .

A.race

B.practice

C.part of the training

D.part of the tour

14.What is special about the rock climbing competition?()

A.A foreign team takes part in it.

B.You can watch it without paying.

C.You don't have to be a sportsman to take part.

D.The bus trip to the place of the competition is free.

15.If you want to find something to do for Saturday afternoon, which telephone number will you call?()

A.4675027

B.7143177

C.50l2372

D.7144850


参考答案：CDDBC

If you feel a chill when you are ( ) a cold, you are already sick.

A、coming up with

B、coming up over

C、coming down with

D、coming down over


正确答案:C

导游服务规范1、what are the main points that the local guide must try to make certain when reading the tour plan of the group in order that he would not miss meeting the group when it arrives or would not wait hopefully for the group to turn up when actually it is not coming on the scheduled flight or train?（1）The name and telephone number of the tour operator of the domestic tour organizer travel service.（2）The number of people in the group and the name ,sex and occupation of the tourists.（3）The arrival time and place of the plane or train that the group is going to take.（4）For an inbound tourist group ,he must also know the name of the overseas tour organizer travel service，the foreign language name or code of the group ,the name of the tour escort ,the language ,nationality and religious belief of the tourists and the entry and exit cities of the group. 2、What are the main points that the local guide of an inbound tourist group must get to know about the transport tickets for the group ? (1)Have the groups transport ticket for the next destination been booked according to schedule or have they been changed? And has the changed booking been confirmed? (2)Are there any return tickets for the group? (3)Do the tourists hold international air-tickets for domestic flight? (4)Are the groups tickets, i.e. transport tickets for leaving the country, confirmed Ok or do they still remain open? 3、In what ways must the local guide make preparations for conducting a group in respect to language and knowledge ? (1)Before the group arrives, the local guide must familiarize himself with the explanatory materials on the places that the group is going to visit. For an English way of expressing himself.(2)For a tourist group that is composed of people in a special trade, the local guide must try to acquaint himself with the knowledge and technician terms off their specialty.(3)In addition，the local guide must be well prepared for questions about hot talks of the town，important news at home and abroad and any other subjects that the tourists may be interested in. (4)If the local guide himself is new to the places to the places to be visited by the group，he must try his best to familiarize himself with them beforehand.4、How can the local guide make sure that the group he met in the airport or train station is the very one he is to meet ? (1)The local guide must ask the tourists what country they come from and inquire of them about the names of their tour escort and their national guide，the name of the travel service in their own country and the name of the tour organizer travel service in China .(2)If the group has neither escort nor national guide，he must inquire of the tourist、s their nationality，the name or code of the group，and the number of people and the main itinerary of the group. 5、Try to make a welcome speech to a tourist group in the name of a local guide. The following points should be included:(1)According the tourists a welcome for their visit to your city on 、behalf of your travel service，the driver and yourself ; (2)Introducing yourself and the travel service you work for;(3)Introducing the driver;(4)Expressing your willingness and desire to render good services to the tourists; (5)Wishing the tourists a pleasant stay in your city.6、What things should b

请选择合适的词将句子补充完整，记得变换形式。

be late for / on time / wake up / have difficulty with / get out of / turn off / insist on / talk with

1.Mike _______his colleagues when the phone rang.

2.I called Ruby back as soon as I _______ bed.

3.Do you mind if I _______ the light?

4.Thanks to our hard work, we can fulfil the task _______.

5.Most tour companies _______ advance payment when a booking is made.

6.We'll _______ the meeting if we stay any longer.

7.She _______to find himself alone in the house.

8.He _______human relations.


参考答案：1.was talking with;2.got out of;3.turn off;4.on time;5.insist on;6.be late for;7.woke up;8.has difficulty with

Operator: ______, May I help you?

Bill: I'd like to set up a telephone service, please.

A、Speaking

B、Hey

C、I'm John Smith

D、Pacific Bell


参考答案：D

国内航班()

A.domestic flight

B.flight

C.scheduled flight

D.internationa1 flight


正确答案：A

20 When are the visitors expected to ask questions?

A During the lunch hour．

B After the welcome speech

C Before the tour of the labs


正确答案：A

When are the visitors expected to ask question?

A. During the lunch hour.

B. After the welcome speech.

C. Before the tour of labs.


正确答案：A

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