单选题Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？（）A Discuss the problem with the user and identify any recent changes.B Identify the root cause of the failure.C Verify the problem resolut

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单选题

Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？（）

Discuss the problem with the user and identify any recent changes.

Identify the root cause of the failure.

Verify the problem resolution.

Document activities and outcomes of repair steps.

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单选题When troubleshooting hardware issues with a server, which of the following is MOST likely to cause a problem in receiving vendor support?（）A Third party cablesB Third party memoryC Signed driversD Server type

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单选题Which of the following describes the FINAL step in the troubleshooting process？（）AVerify full system functionality.BImplement the change.CTest the theory to determine the cause.DRoot cause analysis.

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单选题Which of the following should be done FIRST when troubleshooting a problem？（）A Test the theory to determine the causeB Perform a root cause analysisC Establish a plan of actionD Document outcomes

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单选题Which of the following is NOT a phase of the troubleshooting process？（）A confirm the repairB define the problemC document the resultsD simplify the problem

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单选题An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue？（）AGather information from users.BReboot the server.CApply the latest service packs to the operating system.DPerform a root cause analysis.

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单选题When troubleshooting hardware issues with a server， which of the following is MOST likely to cause a problem in receiving vendor support？（）AThird party cablesBThird party memoryCSigned driversDServer type

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单选题An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）A Gather information from users.B Reboot the server.C Apply the latest service packs to the operating system.D Perform a root cause analysis

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单选题Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？（）A Discuss the problem with the user and identify any recent changes.B Identify the root cause of the failure.C Verify the problem resolut

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220-601

单选题Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？ （）A Discuss the problem with the user and identify any recent changes.B Identify the root cause of the failure.C Verify the problem resolut

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单选题Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？（）A Discuss the problem with the user and identify any recent changes.B Identify the root cause of the failure.C Verify the problem resolut